Refund and Returns Policy

At Brand Store, we value your satisfaction and strive to ensure a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help with our refund and return policy.

1. Returns:

We accept returns on all products within 7 days of purchase. Items must be unused, unopened, and in their original packaging to be eligible for return. Please ensure that the product is in the same condition as when you received it.

2. Refunds:

Upon receipt and inspection of your return, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable. The time it takes for your refund to be processed may vary depending on your financial institution.

3. Exchanges:

If you receive a damaged or defective product, please contact us immediately. We will gladly exchange the item for a new one.

4. How to Initiate a Return:

To initiate a return, please contact our customer service team at WhatsApp (0320-8402403) . Our team will provide you with a return authorization and further instructions on how to return your item.

5. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

6. Refund Processing Time:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and credited to your original method of payment.

Need Help?

Brand Store Customer Service: 0320-8402403